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Privacy Policy
Last updated: September 26, 2026
The Relief Room is built for neurodivergent users who deserve transparency about how their data is handled. This policy explains what we collect, why, and how you stay in control.
1. Information we collect
Account data: Email address and display name (managed by our sign-in provider) so we can sign you in and address you like a human.
App content: Brain dumps, tasks, journal entries, mood check-ins, and relief sessions: everything you create inside the app.
Device & usage data: Anonymous analytics events (screen views, feature usage counts) sent in batches. We use Sentry for error tracking, which may include device type, OS version, and crash details. When Meta advertising measurement is enabled, we also share some of this with Meta (Facebook and Instagram) so we can see which ads work: on our website, page views and sign-up, trial, and subscription steps; in the iOS and Android apps, app installs and opens, sign-up, and subscription events (trial starts, purchases, and renewals, which RevenueCat sends to Meta for us), along with an anonymous Meta app identifier and your device's advertising identifier (on iOS only if you allow tracking; on Android as your device's ad settings allow).
Push notification tokens: If you enable notifications, we store the push token your device gives us so we can deliver reminders.
2. How we use your data
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Sync your content across devices (offline-first with server backup).
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Generate AI-powered insights via OpenAI (brain dump analysis, relief recommendations). Your content is sent to OpenAI's API for processing but is not used to train their models. This includes any notes you ask the app to remember about you (Settings, What I remember about you).
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Send push notifications you've opted into (daily check-ins, task reminders, calm suggestions), capped at 5/day with configurable quiet hours.
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Improve the app through aggregated, anonymous analytics.
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Diagnose and fix bugs via Sentry error reports.
3. Data storage & security
Your data is stored in PostgreSQL on Railway (cloud-hosted, encrypted at rest). Media files live in Cloudflare R2. All traffic flows over HTTPS.
Your content is stored locally on your device first (offline-first architecture) and synced to our servers when connectivity is available.
4. Third-party services
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Clerk: authentication
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Amazon Web Services (Cognito): authentication
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Railway: application + database hosting
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Cloudflare R2: media storage
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OpenAI: AI analysis (brain dump, relief recommendations), together with any notes you have asked the app to remember about you. Your content is sent to OpenAI's API but is not used for model training per our API agreement.
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Sentry: error tracking
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Expo: push notification delivery (push tokens are sent to Expo's service)
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Stripe: payment processing for web subscriptions. We never store card numbers.
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Meta (Facebook): advertising measurement on app.neurospicyos.com and, when enabled, in the iOS and Android apps. From the website, Meta receives page views, sign-up, trial start, and subscription events, a hashed form of your email address, the Meta click id from the ad you arrived through, and your browser type. From the apps, Meta receives app installs and opens, sign-up, and subscription events (RevenueCat forwards trial starts, purchases, and renewals to Meta), an anonymous Meta app identifier, and your device's advertising identifier (on iOS only if you allow tracking; on Android as your device's ad settings allow). You can change either choice any time in your device settings. We never send your journal, mood, or relief content, and our servers never send your IP address.
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RevenueCat: in-app purchase management for iOS and Android subscriptions. Receives purchase receipts and an app user identifier to validate and sync your subscription status. When Meta measurement is enabled in the apps, RevenueCat also receives your device identifiers and the anonymous Meta app identifier and forwards trial, purchase, and renewal events to Meta. Billing itself is handled by Apple or Google.
5. Your rights
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Export your data: Settings → Export My Data downloads everything as JSON.
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Delete your account: Settings → Delete Account permanently removes all your data within 30 days.
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Deactivate your account: Settings → Deactivate pauses your account without deleting your data. Signing in again reactivates it.
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Review what the app remembers: Settings → What I remember about you lists the notes you asked the app to keep, lets you edit, archive, or remove them, and lets you remove individual mood check-ins and relief sessions.
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Control notifications: toggle each notification type, configure quiet hours.
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Manage email preferences:unsubscribe from non-essential emails via the link in any email, or in Settings.
6. Data retention
We keep your data as long as your account is active. Deleted accounts are permanently purged within 30 days. Deactivated accounts keep their data and are reactivated automatically the next time you sign in. Push notification tokens are automatically removed when they become invalid.
7. Children's privacy
The Relief Room is not intended for children under 13. We do not knowingly collect data from children.
8. Changes to this policy
We may update this policy and will notify you via the app or email. Continued use after changes constitutes acceptance.
9. Contact
Questions? Email hello@neurospicyos.com.
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